We accept major credit cards including American Express, Visa, Mastercard, and JCB. Credit Card payments are processed by Shopify. On mobile platforms, we accept Apple Pay. Please note, we can only accept one form of payment per order.

To view your order, you should have received a confirmation email with your order that links to view your order and account. If you setup an account, you should be able to login to that account on any page by accessing the account button on the top banner of each page. If you are having trouble, please contact us at info@alterrapure.com

At present, we are not setup for gift notes.

At present, we do not issue gift cards.

If your order has not shipped, you have the option to cancel by clicking on the order status button included in the confirmation email we sent to you.

At this time we do not ship to Canada.

At this time, we do not ship outside North America.

Thread Count is rarely an indicator of quality. As Alterra Pure offers only percale weave, our thread count is 310tc. A 1x1 percale has a maximum thread count near 350, but at that level, the fabric would be too stiff, so we engineered a cool and crisp 310tc. Read more about our thread count on our blog.

Our Cotton is grown in Odisha, India and the product is constructed in Gujarat, India. You can see all the details of our ingredients, who made the sheets, and where in our Transparency section. Our packaging is hand made in Jaipur, India from scrap cotton and recycled paper. With upcycled materials, the strength is a little less, so the weight is a little more - but the overall carbon footprint is much less than virgin paper or conventional recycled paper. You can read more about our packaging sustainability in our Transparency section.

Our warehouse is located in Las Vegas, NV. All orders are shipped via Fed Ex ground.